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Terms & Conditions

1.    Purpose of Calibration

The purpose of a calibration is to establish or restore the instrument’s quantitative accuracy across its operating range. Calibration ensures that radiation detection instruments provide reliable and traceable measurements suitable for regulatory and operational use.


2.    Scope of Calibration
 

  • Calibrations are conducted in a controlled laboratory environment by our technicians, following recognised standards and procedures.


  • Instruments are exposed to traceable radiation standards at multiple points across their operating gamma radiation detection range.


  • The detector response is measured, and internal settings (such as gain or high voltage) may be adjusted using in-house methods or manufacturer software so that readings align with the standards.

  • All calibrations performed by Safe Radiation use a primary standard traceable to ARPANSA (Australian Radiation Protection and Nuclear Safety Agency), ensuring compliance with national measurement standards.


3.    Frequency of Calibration
 

  • Calibration is generally required annually, unless otherwise specified by the instrument manufacturer, ARPANSA, or regulatory authorities.

  • Additional calibration may be necessary following instrument repairs, detector replacement, major battery leaks, or if a calibration check indicates that the instrument is out of tolerance.


4.    Instrument Adjustments
 

  • Where deviations from expected measurements are identified, Safe Radiation may adjust the instrument’s gain, high voltage (HV), or other internal parameters either directly or via the manufacturer’s software, as appropriate.

  • If Safe Radiation encounters a new or unfamiliar instrument, adjustments will only be attempted using:

    • In-house expertise and experience

    • Manufacturer manuals

    • Customer-provided or manufacturer-website software

  • If the design of the instrument restricts adjustment or service exclusively to the manufacturer or an authorised service agent, Safe Radiation will not be able to  undertake adjustments, and will note this on the report.


5.    Outcome of Calibration
 

  • Upon completion, a formal calibration certificate is issued. This certificate details the reference standards used, the results obtained, and the associated measurement uncertainty.

  • The certificate also confirms the calibration’s traceability to national or international standards (i.e., ARPANSA).

  • If an instrument cannot be adjusted due to manufacturer limitations, Safe Radiation will instead provide a Response Check Report, documenting the instrument’s performance against traceable standards.


6.    Scope of Service
 

Safe Radiation’s calibration services are limited to the processes outlined above. Instruments requiring proprietary adjustments or repairs beyond these processes remain the responsibility of the customer and/or the original manufacturer or authorised service agent.


7.    Acceptance of Terms
 

By submitting an instrument for calibration, the customer acknowledges and accepts these Terms and Conditions.

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8.    Calibration Service Fee

Where a calibration is attempted but the instrument is found to be outside its expected operating response and cannot be adjusted into compliance, a service fee will still be charged to cover the costs of testing, evaluation, and reporting.

In such cases, Safe Radiation will issue a Calibration Certificate ensuring the customer has full documentation of the instrument’s performance.

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9.   Contact Us
 

If you have any questions about these Terms, please contact us:

Safe Radiation Pty Ltd
Email: accounts@saferadiation.com.au
Phone: (07) 3800 9196
 

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