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Privacy Policy

What Information We Collect

We collect only the information necessary to provide our services and meet legal, quality, and regulatory obligations. This may include:

Personal Information:

  • Name and contact details (email, phone number, address)

  • Organisation and position/title

  • Billing and payment information (when applicable)

Technical & Equipment Information:

  • Instrument make, model, and serial numbers

  • Calibration history and due dates

  • Usage notes or environmental data relevant to calibration

  • Results from calibration or testing processes

Other Information:

  • Details provided in technical or regulatory consultations

  • Data collected during field service visits (e.g., site conditions, exposure logs)

  • Correspondence via email or phone

How We Use Your Information

We use your information solely for the purpose of delivering professional services, complying with applicable standards (e.g., ISO/IEC 17025), and managing our customer relationships. Specifically, we use it to:
 

  • Deliver and manage calibration and scientific services

  • Generate and store calibration certificates and service reports

  • Maintain traceability and audit records for compliance and NATA accreditation

  • Send reminders for upcoming calibration due dates

  • Respond to technical enquiries or service requests

  • Issue invoices and manage account relationships

  • Meet any legal or regulatory reporting obligations

How We Store and Protect Your Information

  • Data is stored securely on protected systems located in Australia.

  • Access is restricted to authorised personnel only.

  • Physical files (if any) are stored in secure areas with controlled access.

  • We retain calibration and service records in accordance with  ISO 9001 and future ISO/IEC 17025 requirements.
     

We implement administrative, technical, and physical safeguards to protect your data from unauthorised access, disclosure, or alteration.

Disclosure of Information

  • We do not sell or rent personal or technical data to third parties. Information may be disclosed only in the following circumstances:

  • To trusted service providers working on our behalf (e.g., cloud data backup providers), under strict confidentiality agreements

  • Where required by law, regulation, or court order

  • To regulatory or accreditation bodies (e.g., ARPANSA or an ISO-auditing entity) during audits or investigations

  • With your express written consent for specific purposes

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